Política de reembolso

Returns and refunds

We want you to love your Pure Art Moments purchase. If you have a question about a return or something isn’t right with your order, email pam.pureartmoments@gmail.com with your order number.

Change-of-mind returns

You can request a change-of-mind return within 30 days of receiving your order. Please contact us before sending anything back. Items must be unused, in their original condition and packaging, with proof of purchase. We’ll confirm whether the item is eligible and provide return instructions.

Personalised or specially commissioned items are generally not eligible for change-of-mind returns. If you’re unsure whether this applies to your purchase, please contact us before ordering. We do not offer change-of-mind returns on gift cards.

Please don’t send an item back before receiving return instructions. Return shipping arrangements and costs will be explained when we respond to your request.

Damaged, faulty or incorrect items

Please contact us as soon as you can if your order arrives damaged, faulty or incorrect. Include your order number and photos where possible so we can assess the issue and help promptly.

Your rights under applicable consumer laws are not limited by our 30-day change-of-mind period or the exclusions above. This includes rights relating to faulty or incorrectly described goods, whether an item was made to order or bought on sale.

Exchanges

If you’d prefer a different item, contact us and we’ll advise on the available options. For a change-of-mind exchange, you may need to return an eligible item and place a new order.

Refunds

We’ll let you know when we’ve assessed your return or reported issue. If a refund is approved, it will be issued to your original payment method. Your payment provider may take additional time to show the funds in your account.

Orders delivered internationally

Customers outside Australia may have additional rights under their local laws. If you’re requesting a return or cancellation for an international order, please contact us so we can review the circumstances and applicable requirements.