Frequently Asked Questions
Can't find your answer here? Get in touch and we'll be happy to help.
Orders & Payment
How do I place an order?
Simply browse our store, select your product and size, and add it to your cart. Follow the checkout prompts to complete your purchase. You'll receive an order confirmation email once payment is processed.
What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and other methods displayed at checkout.
Can I change or cancel my order?
As most of our products are made to order, we can only make changes or cancellations within 24 hours of placing your order. Please contact us as soon as possible if you need to make a change.
Shipping
Where do you ship to?
We ship Australia-wide and internationally. Shipping options and rates are displayed at checkout based on your location.
Can I ship my order to a different address?
Absolutely! At checkout, simply enter a different delivery address to your billing address. This is perfect for sending gifts directly to a recipient. Just double-check the address details before placing your order, as we're unable to redirect parcels once they've been dispatched.
How long will my order take to arrive?
Print-on-demand products (canvas prints, apparel, mugs, etc.) require 2–7 business days for production before dispatch. Delivery times vary by destination — typically 3–7 business days within Australia and 7–21 business days internationally.
Will I receive a tracking number?
Yes! Once your order is dispatched you'll receive a shipping confirmation email with a tracking link.
Do you ship from Australia?
Where possible, yes. Our print-on-demand products are fulfilled by Printful from the nearest available facility — which may be in Australia, the US, Canada, Europe, or the UK — to minimise delivery times and costs.
Returns & Refunds
What if my order arrives damaged or incorrect?
We're sorry to hear that! Please contact us within 14 days of delivery with your order number and clear photos of the issue. We'll arrange a replacement or refund promptly.
Do you accept change-of-mind returns?
Because our products are made to order, we're unable to accept returns or exchanges for change of mind. Please choose carefully and reach out if you have any questions before purchasing.
How long do refunds take?
Once approved, refunds are processed within 5–10 business days back to your original payment method.
Canvas Prints & Wall Art
What are your canvas prints made from?
Our canvas prints are produced on a 1.25″ thick poly-cotton blend canvas, hand-stretched over solid wood stretcher bars. They are fade-resistant and come with mounting brackets included — ready to hang straight out of the box.
What sizes are available?
We offer a wide range of sizes from 8″×8″ up to 40″×60″. Available sizes are shown on each product page.
Will the colours look exactly like on screen?
We do our best to represent colours accurately, but slight variations can occur due to monitor calibration and the printing process. If you have concerns about a specific piece, please contact us before ordering.
Apparel & Other Products
How do I choose the right size?
Each apparel product includes a size guide on the product page. We recommend checking measurements carefully before ordering as sizes can vary between styles.
Are your products ethically produced?
Our print-on-demand products are fulfilled by Printful, who are committed to responsible production practices. You can learn more on the Printful sustainability page.
Custom & Original Art
Can I commission a custom artwork?
Yes! We love creating custom pieces. Please contact us with your ideas and we'll discuss options, pricing, and timelines.
Do you sell original paintings?
Occasionally yes — original works are listed in our store when available. Sign up to our newsletter to be notified when new originals are released.
Copyright & Intellectual Property
Can I use your artwork for commercial purposes?
No. All artwork is the original work of Pure Art Moments and is protected by copyright. Purchasing a product does not transfer any intellectual property rights. Please contact us for licensing enquiries.
For anything else, please review our Terms & Conditions or contact us directly.